§ 00Support
We’re here to help.
Most questions have a short answer in the help center. For anything else, write to us: a person reads every message.
Write to us
Please say which device you use (Mac or iPad, and the system version) and what you see. A screenshot helps. We usually reply within two working days.
Quick answers
- Getting started — the first page in five minutes
- Keyboard shortcuts
- iCloud sync — the same pages on every device
- Exporting — PDF, Word, Markdown and text
- The free version, buying and restoring
- Troubleshooting
Requirements
MacOS 26 or later and iPadOS 26 or later. On the iPad a hardware keyboard is the best way to type; the machine’s keys can be tapped too.
Refunds
Purchases are made through the App Store, so refunds are handled by Apple: visit reportaproblem.apple.com.